International Shipping FAQ

INTERNATIONAL SHIPPING FAQ 

THETRIBUS STUDIO ® offers international shipping for both live plants and general products.

Because live plants are subject to phytosanitary requirements, import regulations, and specific shipping conditions,

live plant orders follow different shipping procedures from general merchandise.

Please refer to the appropriate section below before placing your order.

LIVE PLANT SHIPPING

1. Which countries can you ship live plants to?

International shipping for live plants depends on each destination’s plant import regulations, phytosanitary requirements, and local logistics conditions.

Currently, customers from the following destinations can place live plant orders directly through our website:

• United States
• Hong Kong
• Japan
• Singapore

For other countries or regions, please contact us before placing your order so we can confirm whether live plant shipping is available to your destination.

Shipping Fees & Phytosanitary Certificate

International shipping fees are automatically calculated at checkout based on the total weight and dimensional weight of your package, as well as the destination country.

The shipping fee displayed at checkout already includes the NT$800 phytosanitary inspection and certification fee required for exporting live plants from Taiwan.

No additional phytosanitary certificate fee will be charged separately after checkout.

Import regulations may change without notice. Customers are responsible for confirming any specific import requirements applicable to their destination country or region.

2. How are live plants shipped?

Live plants are shipped via EMS (Express Mail Service) whenever available.

We use EMS for live plant shipments to minimize transit time and reduce the risks associated with extended international transportation.

If EMS is not available for your destination at checkout, please contact us before placing your order so we can confirm alternative shipping options.

3. Is the phytosanitary certificate included in the shipping fee?

Yes.

All international live plant shipments include the required phytosanitary inspection and certification for export from Taiwan.

The NT$800 phytosanitary inspection and certification fee is already included in the shipping fee displayed at checkout.

You do not need to purchase or pay for the phytosanitary certificate separately.

THE TRIBUS STUDIO ® will arrange the required phytosanitary inspection and export documentation before shipment.

4. How long does live plant shipping take?

For live plants shipped via EMS, the estimated delivery time after dispatch is:

Approximately 2–4 business days

Please note that this estimate refers to transit time after the package has been dispatched and does not include the time required for phytosanitary inspection and export preparation.

Actual delivery times may vary depending on:

• Customs inspections
• Import procedures
• Local postal or courier operations
• Public holidays
• Weather conditions
• Transportation disruptions

Customs processing and delays at the destination are outside the control of THE TRIBUS STUDIO ®.

For shipments to the United States

Plant import requirements and procedures may vary depending on the shipment and destination.

In some cases, the recipient may be required to provide the tracking number or additional shipment information to the relevant authorities or customs office in order to complete clearance and release the package.

5. Are live plants safe during international shipping?

We use professional packing methods developed through extensive experience with international exhibitions and overseas plant shipments.

Every plant is carefully prepared and packed to provide as much protection as possible during transportation.

However, international shipping of live plants inherently involves certain risks, including:

• Transit time
• Temperature changes
• Customs inspections
• Handling during transportation
• Unexpected logistics delays

By placing an international live plant order, customers should understand that these conditions may affect the plant during transit.

6. Do I need to handle customs clearance for live plants?

For standard retail orders, recipients generally do not need to arrange customs clearance independently unless requested by local customs or other authorities.

However, the recipient may be required to provide additional information or documentation if requested by customs.

For bulk purchases, wholesale orders, Air Cargo shipments, or refrigerated cargo shipments, customs clearance may need to be handled by the recipient or a designated customs broker.

Please contact us before placing a bulk or wholesale order so we can discuss the appropriate shipping arrangement.

7. Do you offer wholesale or bulk international plant shipping?

Yes.

For bulk or wholesale plant orders, please contact us directly.

We can provide:

• Wholesale pricing
• Product availability lists
• Bulk order arrangements
• Air Cargo shipping
• Refrigerated Air Cargo shipping for qualifying orders

Shipping methods, documentation, and customs requirements will depend on the order quantity and destination.

8. What if EMS is not available at checkout?

If EMS does not appear as an available shipping option at checkout, please contact us before placing your live plant order.

We will confirm the available shipping methods and shipping costs for your destination.

If a shipping option containing “EMS” appears for your destination at checkout, you may proceed with your live plant order directly through our website.

GENERAL PRODUCT SHIPPING

1. Which countries do you ship general products to?

For products other than live plants and certain growing media, THE TRIBUS STUDIO ® offers international shipping to most countries worldwide.

Simply select your destination country during checkout.

If your country does not appear as an available shipping destination, please contact us directly and we will assist you in confirming available shipping options.

2. What products can be shipped internationally?

Most non-plant products can be shipped internationally, including eligible:

• Mounting boards
• Plant accessories
• Hardware
• Studio goods
• Other general merchandise

Certain growing media or products subject to agricultural, customs, or import restrictions may not be eligible for international shipping to all destinations.

Availability is subject to the regulations of the destination country.

3. How are international shipping fees calculated?

International shipping fees are automatically calculated at checkout based on the total weight and dimensional weight of your package, as well as the destination country.

Simply select your destination and enter your shipping information at checkout to view the available shipping methods and applicable shipping fees.

For general product orders that do not contain live plants, no phytosanitary certification fee is required.

4. Which shipping method is used for general products?

General products are typically shipped via standard international air shipping.

This is generally a more economical shipping option than express services, although transit times may be longer.

Available shipping methods may vary depending on your destination and the size or weight of your order.

5. How long does international shipping take?

For general products, the estimated delivery time after dispatch is:

Approximately 5–10 business days

Actual delivery times may vary depending on customs inspections, local logistics, public holidays, and other conditions in the destination country.

Customs delays are outside the control of THE TRIBUS STUDIO ®.

6. Are customs duties and import taxes included?

No.

Product prices and international shipping fees do not include customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country.

Any additional charges assessed upon import are the responsibility of the recipient.

We recommend checking your country’s applicable import regulations, duties, and taxes before placing an order.

PAYMENT

1. What should I do if my credit card payment fails?

If your credit card payment is declined, first make sure that your card is enabled for:

• International transactions
• Overseas online purchases

Depending on your bank, international online transactions may be disabled by default or may require additional authorization.

2. Why was my credit card declined?

International payments may be declined by the card-issuing bank for security reasons.

Possible causes include:

• International transactions are not enabled
• Overseas online purchases are restricted
• The transaction exceeds your international payment limit
• Additional bank authorization is required
• The transaction was temporarily blocked for security verification

Please contact your card-issuing bank to confirm that international online transactions are enabled and that there are no restrictions on your card.

3. What if my payment still does not work?

If your payment continues to fail after confirming with your bank, please contact THE TRIBUS STUDIO ® directly.

Please provide your name, destination country, and the items you would like to purchase so we can assist you further.

BEFORE PLACING AN INTERNATIONAL ORDER

Please check whether your order contains live plants or general products before selecting your shipping method.

LIVE PLANTS
EMS shipping whenever available
Phytosanitary inspection & certification included
NT$800 certification fee already included in the shipping fee
Estimated transit time after dispatch: 2–4 business days

GENERAL PRODUCTS
Standard international air shipping
Shipping calculated automatically by weight and dimensional weight
Estimated transit time after dispatch: 5–10 business days

CUSTOMS DUTIES & IMPORT TAXES
Not included in the product price or shipping fee and are the responsibility of the recipient.

If you are unsure whether a particular product can be shipped to your country, please contact us before placing your order.

THE TRIBUS STUDIO ®