In-Store Payments:
Credit Card (Visa / MasterCard / JCB )
Apple Pay
LINE Pay
Bank Transfer
UnionPay Card
Cash
Online Payments (Domestic & International):
Credit Card (Visa / MasterCard / JCB )
LINE Pay
Bank Transfer
We provide multiple shipping options so you can choose the most suitable delivery method based on the type of product and your needs.
Suitable for small parcels that meet weight and size restrictions (subject to each convenience store’s regulations).
Please collect your package within the store’s holding period. Unclaimed parcels will be returned, and customers will be responsible for re-delivery fees.
Live plants and fragile items cannot be shipped using this method.
Available for general merchandise and certain remote areas.
Delivery time is subject to postal service operations, typically 1–3 business days (excluding weekends and public holidays).
Suitable for oversized, overweight, or specially dimensioned items.
Delivery time must be arranged separately with the logistics provider and may vary depending on the region.
Additional fees may apply for remote or special locations.
Suitable for general and fragile products, delivered directly to the specified address.
A tracking number will be provided after shipment so you can monitor the delivery status.
If no one is available at the time of delivery, the courier will contact you or arrange a re-delivery.
Some products are eligible for international shipping.
Shipping fees and delivery times may vary depending on the destination, shipping method, and package size/weight.
Important Notes:
Delivery times are for reference only; actual arrival may be delayed due to customs inspections, weather, traffic, or holidays.
Customs duties, import taxes, and handling fees (if applicable) are the responsibility of the recipient.
Certain items, such as live plants or fragile products, may not be eligible for international delivery depending on import regulations and climate conditions.
For oversized or special items, international shipping costs may exceed the product price. Please contact us for a quotation before placing your order.
Thank you for placing an order with us. We will process your order according to the following procedures to ensure successful delivery:
An order is considered confirmed once the system has completed payment and you receive a confirmation email.
For bank transfer or remittance payments, please complete the payment within the specified deadline and provide the payment details. Orders that exceed the payment deadline will be automatically canceled.
Orders will be shipped within 1–3 business days after payment is completed (excluding weekends and public holidays, as well as special announced holidays).
For pre-order items, customized products, or live plants, the shipping time will be subject to the information provided on the product page.
For confirmed but unshipped orders, if you need to modify recipient information or cancel the order, please contact our customer service as soon as possible.
Once an order has entered the shipping process (including packaging), modifications or cancellations will no longer be possible.
If an item is out of stock due to inventory discrepancies, we will notify you promptly and provide alternative solutions, including product replacement, delayed shipment, or a refund.
After shipment, you will receive a tracking number that allows you to monitor the delivery status at any time.
In case of delays or exceptions during delivery, please first contact the logistics provider. If further assistance is needed, kindly reach out to us.
We also provide overseas wholesale services. If you are interested in bulk purchasing or business cooperation, please contact us directly via email for further details.
Email: cellwallplant2019@gmail.com
Service Hours: Monday to Friday, 10:00–18:00 (Taiwan Time)
Thank you for purchasing from our store. We are committed to providing high-quality products and attentive service.
If you encounter any issues after receiving your order, please contact us as outlined below, and we will assist you as soon as possible.
Please record an unboxing video upon receiving your package to protect your rights.
Inspect the product within 3 days to ensure the appearance and quantity are correct.
If defects, damages, or discrepancies are found, please take photos immediately and contact our customer service.
Products must remain unused, in brand-new condition, and in their original packaging (including all accessories, manuals, and gifts).
Personalized items, discounted products, or perishable goods are not eligible for exchange (unless the item itself is defective).
Exchange requests must be submitted within 5 days of receipt. Requests beyond this period will not be accepted. For international exchanges, customers are responsible for shipping costs.
Email: cellwallplant2019@gmail.com
Service Hours: Monday to Friday, 10:00–18:00 (Taiwan Time)
Product colors may vary slightly due to monitor settings or lighting during photography. This is considered normal and not a defect.
Please confirm with customer service before returning any products for exchange to avoid affecting your rights.
We sincerely appreciate your support and trust, and we wish you a pleasant shopping experience!
Thank you for purchasing live plants from our store. Each plant is carefully inspected and packaged before shipment to ensure it arrives healthy and intact. To protect your rights, please read the following after-sales service terms carefully:
Please record a full unboxing video when receiving the plant, so that valid evidence can be provided in case of logistics-related damage.
Upon receipt, immediately check the plant’s condition. If there is severe damage, breakage, or death, please contact customer service within 24 hours, providing the unboxing video and clear photos.
Live plants are naturally grown organisms. Differences in leaf shape, color, or size are normal variations and not considered defects.
Due to environmental changes during transport (temperature, humidity, or light), plants may experience temporary issues such as yellowing leaves, leaf drop, or minor damage. These are recoverable with proper care and are not eligible for return or exchange.
For international orders, after obtaining the phytosanitary certificate, an electronic copy will be provided to the member’s registered email. Since customs clearance procedures vary by country, we recommend sending the certificate and order number to customs in advance to facilitate faster clearance.
Please note: If delays occur at customs, resulting in plant damage due to extended holding time, we cannot provide compensation.
After receiving the plant, please promptly place it in a suitable environment and follow proper care instructions.
Damage caused by late pickup, improper care, or failure to follow our guidance will not be covered under after-sales service.
Email: cellwallplant2019@gmail.com
Service Hours: Monday to Friday, 10:00–18:00 (Taiwan Time)
We carefully nurture every plant and hope it will thrive in your home, becoming a part of your daily life. 🌿
會員升級/續會辦法：
購買超過指定金額商品，且該筆訂單已轉為歸檔者
▸指定期間內購物滿額：指定期間內購買超過指定金額商品，且所有訂單皆已轉為歸檔者
General Member: Spend NT$1,880 or more, maximum discount of 5 points
Bronze Member: Spend NT$1,880 or more, maximum discount of 0.7%
Silver Member: Spend NT$1,880 or more, maximum discount of 1%
Gold Member: Spend NT$1,880 or more, maximum discount of 2%
Platinum Member: Spend NT$1,880 or more, maximum discount of 3%
※ Reward points can be accumulated.
Membership Registration: New members will receive 300 bonus points upon registration.
Member Referral: While logged into your account, you can click the “Recommend” button on a product page or go to Member Center > Profile > Set ‘Referral Link’ to share products with friends and family. If an order is completed through the referral link, the referrer will receive bonus points.
Member Birthday: Members who have completed their profile will receive birthday reward points at the beginning of their birthday month (points are distributed on the 1st of each month).
Promotional Campaigns / Coupons / Member Discounts: For orders that meet the requirements of specific campaigns, coupons, or member discounts, reward points will be issued at midnight (00:00) the day after the order is marked as “Archived.”
| Membership Level | General Member | Bronze Member | Silver Member | Gold Member | Platinum Member |
|---|---|---|---|---|---|
| Referral Bonus | N/A | 30 points per completed order via referral link | 50 points per completed order via referral link | 100 points per completed order via referral link | 200 points per completed order via referral link |
| Birthday Bonus | 30 points (with completed profile) | 50 points (with completed profile) | 200 points (with completed profile) | 666 points (with completed profile) | 888 points (with completed profile) |
Membership Registration: 300 points are issued immediately upon login after joining and can be used for purchases right away ※ 1.
Member Birthday: Birthday reward points are distributed on the 1st of each month for eligible members.
Referral / Campaigns / Coupons / Member Discounts: Points earned from referrals, campaigns, or promotions will become “available” at 00:00 on the day after the order status changes to “Archived.” Members can check their order status under Member Center > Purchase History.
※ The above describes the activation time of reward points. The “validity period” of each point type depends on the store’s actual settings.
※ 1 Each membership tier must meet the minimum spending threshold to enjoy point redemption discounts.
Points: The total accumulated and available reward points.
Available: Points that have been activated and are not expired. Click the “+” symbol to view details, including expiration dates for each transaction.
Used / Expired: Points that have already been redeemed or have expired and are no longer valid.
Campaign Bonus Points: If a return is processed, bonus points from campaigns will be automatically canceled if the revised order no longer qualifies.
Order Refunds: When a refund is processed, the refunded amount will be converted into reward points of equal value, which can be used for future purchases.
Failed Orders: Points redeemed in failed or canceled orders will be automatically returned to the member’s account once the order status is updated.
## Privacy Policy
Welcome to **THE TRIBUS STUDIO**. To ensure that you can use the services and information provided on this website with confidence, we hereby explain our privacy protection policy. Please read the following carefully to safeguard your rights.
### 1. Scope of the Privacy Policy
This Privacy Policy explains how this website handles personal identifiable information collected when you use our services.
It does not apply to third-party websites linked from this site, nor to personnel who are not entrusted or involved in the management of this website.
### 2. Collection, Processing, and Use of Personal Data
* When you visit this website or participate in its activities, you may be asked to provide necessary personal information depending on the nature of the activity. Your personal data will be processed and used only within the scope of that specific purpose.
* Information that may identify you, transaction data, or other personal information you consent to provide in the future will only be used internally for the purpose of providing services, fulfilling contractual obligations, or as required by law or governmental authorities.
* This website will not provide personal data to third parties (domestic or overseas), nor use it for purposes other than those originally intended, unless your prior consent is obtained, or as required by law.
### 3. Data Protection
* Our servers are equipped with firewalls, antivirus systems, and other necessary information security measures to protect this website and your personal data.
* Only authorized personnel may access your personal data, and all relevant staff have signed confidentiality agreements. Anyone who violates these obligations will be subject to legal action.
* If services are outsourced to third parties, this website will strictly require compliance with confidentiality obligations and conduct necessary inspections to ensure compliance.
### 4. External Links
This website may provide links to other external websites. Please note that these websites are not governed by our Privacy Policy, and you should refer to the privacy policies of those external websites.
### 5. Policy on Sharing Personal Data with Third Parties
This website will never provide, exchange, rent, or sell your personal data to other individuals, groups, private enterprises, or public agencies, except when required by law or contractual obligations.
Exceptions include but are not limited to:
* With your prior consent.
* When required by applicable laws.
* To safeguard national security or promote public interest.
* To prevent harm to your life, body, freedom, or property.
* When your behavior on the website violates the Terms of Service or may damage or hinder the rights of the website or others, and disclosing your data is necessary for identification, contact, or legal action.
* When disclosure benefits your interests.
* When the website entrusts vendors to assist with the collection, processing, or use of your personal data, we will properly supervise and manage them.
### 6. Use of Cookies
* To provide you with the best service, this website uses cookies that will be stored on your computer.
* If you prefer not to accept cookies, you can set your browser’s privacy settings to "High" to reject cookies. However, this may prevent some functions of the website from working properly.
**How to disable Cookies?**
Each browser allows you to adjust cookie settings. You can usually find these settings under "Options" or "Preferences." For more details, refer to:
* [Cookie settings in Chrome™](https://support.google.com/chrome/answer/95647)
* [Cookie settings in Firefox®](https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
* [Cookie settings in Internet Explorer®](https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d)
* [Cookie settings in Safari®](https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
### 7. Amendments to the Privacy Policy
This Privacy Policy may be revised and updated as needed. The updated terms will be published on this website.
